Complaints procedure for SEND provision

The arrangements made by the governing body relating to the treatment of complaints from parents / carers of pupils with special educational needs concerning the provision made at the school.

The normal arrangements for the treatment of complaints at Ivy Bank Primary School are used for complaints about provision made for special educational needs. We encourage parents to discuss their concerns with the class teacher first and then further to the SENDCo or Head teacher to resolve the issue before making the complaint formal to the Chair of the governing body.

This can be done by emailing the SENDCo, directly:

sendco@ivybank.cheshire.sch.uk  or by making an appointment via the school office on 01625 448014

If the issue is not resolved, please email the Head teacher, directly on: head@ivybank.cheshire.sch.uk 

The Chair of the governing body can be contacted via the school office.

If the complaint is not resolved after it has been considered by the governing body, then a disagreement resolution service or mediation service can be contracted. If it remains unresolved after this, the complainant can appeal to the First–tier Tribunal (Special Educational Needs and Disability), if the case refers to disability discrimination, or to the Secretary of State for all other cases.

There are some circumstances, usually for children who have an Educational, Health and Care Plan, where there is a statutory right for parents to appeal against a decision of the Local Authority. Complaints that fall within this category cannot be investigated by the school.